Refund Policy

RETURNS

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Non-returnable items:

• Gift cards
• Downloadable software products

To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back until we have approved your return.

Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or Missing Refunds
Refunds are processed within 3-5 business days after it has been approved. If you have not received your refund by this time, please contact your bank or credit card company. If you have still not received your refund, please contact us at info@pentascents.co.uk.

Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@pentascents.co.uk and we will approve your exchange where appropriate. If approved, please send your item to: Penta Scents, PO Box 2161, Croydon, CR90 9SY.

Shipping
Only once your return has been approved, please mail your product to: Penta Scents, PO Box 2161, Croydon, CR90 9SY.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over £50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.